Autoality Incorporated

Customer Service

Your Order placed NOW will ship:

Wednesday, June 19th

Updated: 6/18/24 @ 4:00 pm ET

How to Contact Us: 

  • By Email:  customerservice@autoality.com
  • By Phone: 412.860.8710
  • Address: 1130 Perry Highway, Pines Plaza #301, Pittsburgh, PA 15237

Shipping Options & Rates

Detailer's Club Members or prospective members, please see the section titled Detailer's Club Shipping Options for your shipping information.

***Receive Free Ground Shipping on orders over $85***

We know not every detailer is the same, which is why we offer multiple shipping options based on the weight of your order and how quickly you would like to receive it. Before you start the checkout process, you can see all the shipping options available to you and their estimated cost. When you are viewing your shopping cart, click on "estimate shipping charges" located under the Total Weight of your order. You will be prompted to enter some basic shipping information to see the available options and pricing. During checkout, please choose the option that works best for you. Below, you will find information on our available shipping options. Please feel free to contact me with any questions you have!  

- Ships Free - Free

This shipping option is available for select items throughout the website. When you see the Ships Free logo next to the item price, you know that item receives Free Shipping, with no minimum quantity or minimum order amount. With the Ships Free option, you can add as many qualifying items to your order and they will ship for free. In the event you add an item to your order that does not qualify for the Ships Free option, you will have your choice of the three shipping options listed below; Economy Shipping, Ground Shipping and Online Order Pickup. Ships Free is available for orders shipping to one address within the Continental United States. Delivery time for the Ships Free option is normally 1-8 business days.
- Economy Shipping - $5.95
This option is available for orders weighing between 1 oz. and 8 lb/15 oz to any address within the Continental United States. Delivery time for Economy Shipping is normally 3-9 business days, however transit disruptions due to Covid-19 might extend the normal delivery range.
- Ground Shipping - $7.95 (Orders under $25.00 - $9.95)
This option is available for orders shipped to one address within the Continental United States. Delivery time for Ground Shipping is normally 1-6 business days, however transit disruptions due to Covid-19 might extend the normal delivery range. Free Ground Shipping for orders over $100.00!
Note:  Hazardous materials and aerosol products cannot be shipped via Economy Shipping or to Hawaii and Alaska.
Online Order Pickup

All customers can pickup their online order at our Pittsburgh, PA warehouse. The warehouse is located at Pines Plaza, 1130 Perry Highway, Pittsburgh, PA 15237. We are around back of the plaza. Our door is the only covered door and has a small sign in the window. Please ring the doorbell for assistance.

Online orders can be picked up at the warehouse Monday - Friday from 10am - 4pm only. Online orders will be available for pickup roughly within 2 business hours. Please wait for your order "available for pickup" email before coming to the warehouse.

You will need to bring a valid ID with you to pickup your order. We are unable to add items to your order at the warehouse. If additional items are needed, please place an additional order for pickup.

International Shipping

Customers outside of the United States, at this time we do not ship internationally. 

Shipping Option and Rates: Alaska & Hawaii
Autoality ships to Alaska and Hawaii utilizing Fedex Smart Post and the United States Postal Service. Flat shipping rates are based on the total value of your order. We cannot ship aerosol products due to federal regulations. Gallons or over sized packages may require additional shipping charges. You will be contacted for approval before shipment if additional shipping charges apply.
Order Value           Shipping Rate
Under $25.00            $9.95
$25.00 - $49.99        $14.95
$50.00 - $74.99        $17.95
$75.00 - $99.99        $20.95
$100.00 - $149.99    $23.95
$150.00 - $199.99    $25.95
$200.00 - $249.99    $28.95
$250.00 - $299.99    $31.95
Over $300.00            $33.95
Detailer's Club Shipping Options

The Detailer's Club shipping options are different from the "retail" based shipping options. All Detailer's Club members pay exact shipping charges at checkout. We pass along all our discounts so you can save the most money possible. Your shipping charges will vary depending upon your order's weight and the distance it has to travel. At checkout, Member's, will be presented with multiple shipping options along with their cost. As a member, you have the option of choosing between Fedex Ground or Home Delivery, Fedex SmartPost. All packages ship from 1130 Perry Highway, Pines Plaza Suite 301, Pittsburgh, PA 15237 and reflect the exact cost of shipping your order.

Return Policy
Items must be returned within 30 days from date of purchase in original packaging. Please see exceptions below. To return an item, please give us a call or send us an email so we can issue a Return Authorization Number and provide instructions. Write the Return Authorization Number on the outside of the package and ship the package prepaid. Returns without a Return Authorization Number will not be accepted. The cost of the item, minus the shipping charges, will be promptly refunded via the payment method used.
Custom fit accessories, polishers and buffers are subject to a 20% restocking fee if products have been used or opened. There is no restocking fee for a defective product returned in exchange for the same product. If you have received a defective item, please contact us immediately so we can get the problem corrected!

Missing, Incorrect and Damaged Packages or Items
In the instance one of these situations occur, we must be notified within 3 business days of delivery of your package so we can assist you. All packages ship with tracking.
Do you charge sales tax?
Yes, if you are a resident of Pennsylvania, 7% sales tax will be added to your purchase total (excluding shipping) at checkout.
Sale Terms and Conditions

1. All sales end at 11:59 pm EST on the date listed as the end date.
2. Sale prices are valid on in stock items only.
3. No rain checks.
4. Returns will adjust orders and applicable discounts accordingly.
5. Expired promotions will not apply to new orders.
6. New promotions cannot be applied to past orders.
7. All free shipping offers apply to "retail" orders shipped to one address within the continental United States.
8. Qualification for free shipping offers are after all discounts have been applied and do not include shipping charges or sales tax.
9. Free Shipping offers do not apply to Detailer's Club orders.
10. Promotions requiring a minimum dollar amount spent for application do not include sales tax, shipping charges, gift certificates or other similar charges towards minimum required spend.
11. Coupon codes are a combination of capital letters and/or numerals.
12. All sales exclude 5 Gallon sized items, Mix & Match 5-pk's, Machine Polishers, EGO, FLEX, RUPES Polishers and Detailer's Club Membership unless otherwise noted. Holiday Special Buys are net priced and not subject to additional discounts.
13. Detailer's Club Members, only coupon codes beginning with DC are valid on Detailer's Club orders.
14. Detailer's Club coupon codes will load automatically.
Privacy Policy
At Autoality, we respect the privacy of our customers! Autoality is NOT in the business of reselling any of our customers information. You can count on us to never share any information you provide to us over the website, by phone or in person. Please rest assured that any information given to us stays with us!